Thank you for contacting PayPal! My name is Steffani and I will be glad to assist you today.
I have your account here and it looks like the system is requiring some documents to be uploaded for us to resolve the matter. You can upload files in your PayPal account. Log in to your PayPal account on a web browser and go to your Confirm your Identity page (
https://www.paypal.com/policydashboard/ ... liance/kyc), or click the bell icon near the top of the page.
Usually we’ll need a copy of your government-issued ID, and a proof of address issued within the past 12 months. You can take photos of them with your phone and upload them to us.
We accept copies of the following documents as proof of address:
Utility bill (dated within last 12 months)
Cell or landline phone bill (dated within last 12 months)
Motor vehicle registration (dated within last 12 months)
401k/brokerage statement (dated within last 12 months)
Copy of grant deed on home or lease agreement for home
Bank or credit card statement (dated within last 12 months)
Identity card or driver's license with physical address listed (must be current)
We don't accept the following documents:
Envelopes
Military IDs
Invoices, receipts, all waybills
Expired, partial, or obscured documents We don’t accept invoices or partial documents.
We accept copies of the following documents as proof of identity:
Your ID card
Your Passport
Please make sure when you send the documents that the following information is visible:
First and last name
Date of birth
Date of issue and expiry
Document ID Number.
Once the documents are uploaded, they will be reviewed and validated in about 48 hours. You will receive an email confirmation once the review is complete.
I hope this answers your questions. Have a great day!